Refund Policy
Refund policy for FireView digital downloads.
Because FireView products are digital downloads, all sales are final once the product has been accessed or downloaded.
Digital download sales
FireView sells digital templates, guides, and downloadable resources. Once a product has been accessed, downloaded, duplicated, or delivered through Lemon Squeezy, the sale is generally final.
Technical access issues
If you experience a technical issue accessing your files, contact support@fireviewtv.site and we will help resolve it. Include your order email, product name, and a short description of the problem.
Duplicate purchases
If you accidentally purchase the same product more than once, contact support with both order details so the issue can be reviewed.
Refund review
Refund requests are reviewed based on delivery status, access history, technical issues, and payment processor requirements. Approved refunds are returned to the original payment method where possible.
Chargeback prevention
Please contact FireView support before opening a payment dispute. We can review access issues, resend download instructions, and help confirm the product included in the purchase.